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Transformative Sport Service Research: Linking Sport Services With Well-Being

Inoue, Yuhei and Sato, Mikihiro and Filo, Kevin (2020) Transformative Sport Service Research: Linking Sport Services With Well-Being. Journal of Sport Management, 34 (4). pp. 285-290. ISSN 0888-4773

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Abstract

The performance of sport organizations has been traditionally examined from the perspective of attaining strategic and operational goals (e.g., profitability, sporting performance). However, contemporary examples point to a need to expand sport organizations’ goals through consideration of their contributions to well-being outcomes. The current special issue addresses this need by advancing the theoretical and empirical understanding of transformative sport service research (TSSR), which seeks to understand how personal and collective well-being can be improved through a range of services offered in the sport industry. This introduction article clarifies the scope of TSSR scholarship and then provides a synthesis of findings and implications from the eight articles included in the special issue. The overview concludes with a call for collective efforts to establish a focused body of knowledge that leads sport organizations to integrate the goal of optimizing consumer and employee well-being into the core of their operations.

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