Reinventing the rattling tin: How UK charities use Facebook in fundraising

Lucas, E (2017) Reinventing the rattling tin: How UK charities use Facebook in fundraising. International Journal of Nonprofit and Voluntary Sector Marketing, 22 (2). ISSN 1465-4520

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Abstract

© 2017 John Wiley & Sons, Ltd. Using a multicase study approach, this paper explores how the three biggest UK cancer charities by donations use Facebook in their fundraising campaigns, in order to facilitate understanding of the dynamics of philanthropic asking in a social networking site-mediated environment. The analysis reveals that Facebook is primarily used to strengthen relationships with supporters, mainly via humanising the brand, fostering obligations, and encouraging social interaction. The mobilization of these relationships in fundraising is facilitated by persuasive strategies, including public recognition, authority, and the fostering of a sense of efficacy among fans, and the most common outcome of this mobilization is public endorsement of charities' fundraising campaigns via sharing. At a time when harsh public spending cuts have left gaps in charity funding that need to be filled by philanthropy, this study aims to make a practical contribution to knowledge by examining what works and how in Facebook fundraising.