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Exploring trust in online health information: a study of user experiences of patients.co.uk

Cunningham, A and Johnson, F (2016) Exploring trust in online health information: a study of user experiences of patients.co.uk. Health Information and Libraries Journal, 33 (4). pp. 323-328. ISSN 1471-1834

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Abstract

This feature has been co-authored by Anna Cunningham and her supervisor Frances Johnson. It is based on the research Anna conducted for her dissertation, which she completed as part of her MA in Library and Information Management at Manchester Metropolitan University. The study explored how people assess the trustworthiness of online health information, and the participants were asked to talk aloud whilst viewing information on the consumer health information website patients.co.uk. The study confirmed that their assessment was based on the information usefulness and credibility as well as identifying the factors relating to information quality and website design that helped to form these judgements. A. M.

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