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An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis

Griffiths, Jillian R. and Hartley, Richard J. and Willson, Jonathan P. (2002) An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis. ISSN 1368-1613

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Abstract

The paper reports a novel approach to studying user-system interaction that captures a complete record of the searcher's actions, the system responses and synchronised talk-aloud comments from the searcher. The data is recorded unobtrusively and is available for later analysis. The approach is set in context by a discussion of transaction logging and protocol analysis and examples of the search logging in operation are presented.

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