An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis

Griffiths, Jillian R. and Hartley, Richard J. and Willson, Jonathan P. (2002) An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis. ISSN 1368-1613

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Abstract

The paper reports a novel approach to studying user-system interaction that captures a complete record of the searcher's actions, the system responses and synchronised talk-aloud comments from the searcher. The data is recorded unobtrusively and is available for later analysis. The approach is set in context by a discussion of transaction logging and protocol analysis and examples of the search logging in operation are presented.

Item Type:	Article
Peer-reviewed:	No
Publisher:	Information Research
Additional Information:	This article was publishing following peer-review in Information Research, published by and copyright Information Research
Divisions:	Faculties > Arts and Humanities
Last Modified:	09 May 2019 04:27
URI:	https://e-space.mmu.ac.uk/id/eprint/1401
ISSN	1368-1613

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